Communicate with Impact: Hear What Others Don’t and Say What Others Can’t
You work hard to communicate clearly—emails, calls, Zooms, meetings—but somehow, misunderstandings still happen. You’ve seen the frustration when messages don’t land, and the wasted time spent clarifying, correcting, and backtracking.
Too often, communication is just noise. We assume we’re being understood, but in reality, key details get lost, emotions go unspoken, and intent is misinterpreted. This leads to confusion, inefficiency, and missed opportunities—whether in patient care, team leadership, or organizational strategy.
Most people try to fix this by over-explaining, sending more messages, or relying on technology to do the heavy lifting. But more communication doesn’t mean better communication.
What if you could truly hear what’s being said—and what’s not? This session will help you become intentional in both delivering and receiving information. You’ll gain strategies to ensure your message lands, pick up on subtle cues others miss, and prevent costly misunderstandings. Whether you’re a front line worker, a supervisor, or an organizational leader, you’ll walk away with practical tools to make every conversation count.
I’m a certified professional coach, speaker, and leader with years of experience helping professionals navigate complex conversations. I specialize in shifting perspectives and elevating communication to improve satisfaction and outcomes across the healthcare field. Let’s transform the way you communicate.
- Identify Communication Barriers: Recognize common obstacles in verbal and nonverbal communication that lead to misunderstandings in clinical, supervisory, and organizational settings.
- Develop Intentional Communication Strategies: Learn methods to clarify the purpose of giving and receiving information, ensuring alignment and understanding in professional interactions.
- Enhance Interpretation Skills: Apply techniques to read subtle verbal and nonverbal cues, ensuring effective communication and reducing organizational inefficiencies caused by miscommunications
Leadership at any level - How you can make an impact
Description: Leadership is behavior, not a title. Become aware of how you influence others and how others are influencing you, from customer interaction and decisions to how you talk and interact with your coworkers, organizational leaders, and direct reports. Spend some time learning the evidence that informs how you lead in your setting regardless of your role. We will present high level leadership concepts in a practical and actionable way for all levels of experience.
- Participants will be able to identify who the informal and formal leaders are in their organizations.
- Participants will be able to identify language and behaviors that influence the behavior of others
- Participants will be able to identify how they currently, individually influence their working environment.
- Participants will be able to identify changes in their behaviors that will improve their working environment - with direct reports, coworkers, and management.
Resilience in work.
Description - Take the principles of patient care that you know so well and turn them inward. Learn how to refresh and rejuvenate yourself, both in the short term and for the long haul, so you can remain fully engaged and focused on delivering exceptional patient care. Discover the hidden factors influencing your interactions with patients and coworkers, and learn how to leverage this awareness for better outcomes. Gain practical techniques you can start using today to enhance your well-being and rediscover fulfillment in your work.
- Participants will be able to state influences that affect their experience of their job.
- Participants will be able to state three ways to recognize they are experiencing stress.
- Participants will be able to state three activities they can complete to reduce their stress response.
Helping patients help themselves
Description: Transform the way you engage with patients by adopting a coaching approach that empowers both you and them. Learn to uncover what your patients truly want and how to align their goals with their care plan. Explore how patient compliance challenges are often influenced by your own approach, and discover strategies to make a positive impact on their outcomes. Gain insights into how asking the right questions can remove barriers and foster meaningful change, allowing you to build a collaborative therapy program that truly resonates with your patients. This session will also equip you with self-reflection tools to enhance your presence and strengthen the therapeutic relationship, ultimately leading to better patient outcomes and greater professional satisfaction.
- State how a coach's approach differs from the expert approach to patient care.
- Explain how motivational interviewing differs from asking questions.
- Discuss the energy level framework and how to apply it to patient interactions.
